Remote Malay-Speaking Customer Support Specialist

JustMarkets; Philippines; Remote; PHP 167,000 - 290,000; Full time

Benefits offered by this job

Medical insurance budget

Professional education budget

Language learning budget

Wellness budget

Job summary

JustMarkets is seeking a Customer Support Specialist who can communicate in Bahasa Melayu to assist clients across Southeast Asia via live chat, email, and phone. The role requires a high level of professionalism and the ability to work remotely from a quiet home workspace.

Responsibilities include understanding customer needs, resolving issues, providing accurate recommendations, building rapport, and collaborating with teams to meet quality standards while benefiting from a range of learning

Qualifications

• Excellent verbal and written communication skills.
• Proficiency speaking and writing in Bahasa Melayu.
• Strong interpersonal skills.
• Professional conduct and customer service orientation.
• Ability to work in a team and coordinate with other departments.
• Own laptop with reliable internet and a quiet home workspace.

Responsibilities

• Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone
• Effectively analyze customer data to provide appropriate recommendations and resolve issues
• Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution
• Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business
• Build rapport with clients and effectively manage conflicts or misunderstandings
• Contribute to team efforts by achieving related results as needed
• Commit to meeting quality standards when handling customer inquiries

Skills

Malay language proficiency

Excellent communication

Team collaboration

Customer service orientation

Job description

JustMarkets is seeking a Customer Support Specialist who can communicate in Bahasa Melayu to assist clients across Southeast Asia via live chat, email, and phone. The role requires a high level of professionalism and the ability to work remotely from a quiet home workspace.

Responsibilities include understanding customer needs, resolving issues, providing accurate recommendations, building rapport, and collaborating with teams to meet quality standards while benefiting from a range of learning