Bilingual M365 Support Engineer Mandarin/English L2 Hybrid

Cobden and Carter International Inc.; Makati; Hybrid; PHP 1,448,435 - 2,027,810; Full time

Job summary

A leading technology service provider based in Makati is seeking an experienced L2 M365 Support Engineer. The role involves troubleshooting issues with Microsoft 365 services and providing bilingual support in English and Chinese Mandarin. Responsibilities include managing escalations, monitoring service health, and improving support efficiency. Preferred qualifications include experience in Microsoft 365 environments and familiarity with security protocols. This is a full-time position offering a hybrid work model.

Qualifications

• Hands-on experience supporting Microsoft 365 applications.
• Strong understanding of security principles like MFA and SSO.
• Knowledge of DNS, GPO, and domain operations.

Responsibilities

• Troubleshoot Microsoft 365 issues including Exchange and Teams.
• Monitor service health dashboards and provide proactive communication.
• Provide bilingual support in English and Chinese Mandarin.

Skills

Bilingual in English and Chinese Mandarin

Experience with Microsoft 365 (Exchange, SharePoint, OneDrive, Teams)

Strong understanding of Microsoft Entra ID

Knowledge of Active Directory

Ability to troubleshoot complex technical issues

Strong communication skills

Job description

A leading technology service provider based in Makati is seeking an experienced L2 M365 Support Engineer. The role involves troubleshooting issues with Microsoft 365 services and providing bilingual support in English and Chinese Mandarin. Responsibilities include managing escalations, monitoring service health, and improving support efficiency. Preferred qualifications include experience in Microsoft 365 environments and familiarity with security protocols. This is a full-time position offering a hybrid work model.