Bilingual Spanish-English Customer Support Specialist

Recruitify_HR; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service firm is seeking individuals to provide exceptional customer service in both English and Spanish. Candidates should possess at least 3-5 years of experience in customer service and demonstrate strong verbal and written communication skills. The role involves resolving customer inquiries, maintaining detailed records, and collaborating with team members to enhance the customer experience. Applicants should have a diploma in a relevant field and a customer-focused mindset.

Qualifications

• Minimum 3-5 years of experience in customer service.
• Ability to handle high call volumes while maintaining professionalism.

Responsibilities

• Provide exceptional customer service support in both English and Spanish.
• Resolve customer inquiries and issues promptly and efficiently.
• Communicate product information and company policies clearly to customers.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance customer experience and service quality.

Skills

Strong verbal and written communication skills in both English and Spanish

Problem-solving attitude

Education

Diploma in a relevant field

Job description

A customer service firm is seeking individuals to provide exceptional customer service in both English and Spanish. Candidates should possess at least 3-5 years of experience in customer service and demonstrate strong verbal and written communication skills. The role involves resolving customer inquiries, maintaining detailed records, and collaborating with team members to enhance the customer experience. Applicants should have a diploma in a relevant field and a customer-focused mindset.