Hindi-Speaking Customer Service Representative

Siegen HR Solutions; Manila; On-site; PHP 223,200 - 390,600; Full time

Job summary

A customer service outsourcing firm in Manila is looking for a Hindi-Speaking Customer Service Representative. The role involves providing customer support via phone, chat, and email in both Hindi and English. Candidates should have proficiency in Hindi and either a Bachelor's degree or two years in college with BPO experience. Flexibility in schedule and location is essential for this position, which requires excellent problem-solving skills and the ability to assess non-standard issues.

Qualifications

• Proficient in speaking, reading, and writing in Hindi.
• Finished a Bachelor degree course or at least 2 years in college with work experience.
• Willing to work in any schedule or location.

Responsibilities

• Perform customer support via phone, chat, and email in English and Hindi.
• Assess and resolve standard issues or problems.
• Coordinate with Hindi counterparts using Hindi for communication.

Skills

Proficient in Hindi

Customer support

Problem-solving

Education

Bachelor's degree or 2 years of college with work experience

Job description

Hindi-Speaking Customer Service Representative

About the job Hindi-Speaking Customer Service Representative

Roles and Responsibilities:

• Perform customer support via phone, chat and email both in English and Hindi Language.
• Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues / problems.
• Assess and resolve non‑standard and standard issues or problems. Seek advice and escalated issues when faced with tasks / problems outside the scope of the work.
• Coordinate with Hindi counterparts using the Hindi language as the main language for communication.
• Perform other tasks that may be assigned by his/her team lead from time to time.
• Service channels: Inbound / Outbound phone, email & chat

TO QUALIFY:

• Proficient in Speaking, Reading, and Writing in HINDI.
• Finished a 4- or 5‑year Bachelor Degree course OR:
• Finished at least 2 years in college (with no back subjects) and at least 1 year work experience in the BPO industry.
• Willing to work in any schedule / location.