Bilingual Customer Service Representative - Cantonese

Hammerjack Pty Ltd; Philippines; On-site; PHP 190,000 - 290,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks a Cantonese-speaking, customer-focused professional who enjoys engaging with people and proactively resolving issues. You will handle inquiries via phone, email, and chat, providing accurate information on products and pricing, and collaborating with internal teams to ensure smooth service delivery.

Additionally, you will maintain customer records across multiple platforms, building loyalty by turning customers into brand advocates through timely,

Qualifications

• Proficient in Cantonese speaking, reading, writing or typing.
• Strong verbal, written, and interpersonal communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Customer-centric mindset with strong problem-solving skills.

Responsibilities

• Engage with customers via phone, email, and chat to address inquiries and provide support
• Deliver accurate and clear information regarding products, pricing, and availability
• Collaborate with internal teams to resolve customer concerns and ensure seamless service delivery
• Maintain and update customer records through accurate data entry across multiple platforms

Skills

Cantonese

Customer service

Phone etiquette

Multitasking

Communication skills

Education

Senior High School Graduate or some college

Job description

We are looking for a Cantonese-speaking customer-focused professional who enjoys engaging with people and proactively resolving issues. The ideal candidate is passionate about delivering exceptional service and turning customers into loyal brand advocates.

Key Responsibilities

• Engage with customers via phone, email, and chat to address inquiries and provide support
• Deliver accurate and clear information regarding products, pricing, and availability
• Collaborate with internal teams to resolve customer concerns and ensure seamless service delivery
• Maintain and update customer records through accurate data entry across multiple platforms

Qualifications

• At least Senior High School Graduate or 2 years completed in College (any course)
• Proficient in speaking, reading, writing or typing in Cantonese
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills
• Ability to multitask, stay organized, and prioritize tasks in a fast-paced environment
• Customer-centric mindset with strong problem-solving skills