Bilingual Spanish/English Customer Advocate

Recruitify_HR; Quezon City; Sur place; PHP 300 000 - 540 000; Plein temps

Résumé du poste

Recruitify HR in the Philippines is seeking a bilingual Customer Service Associate to support Spanish-speaking clients across multiple channels. You will resolve inquiries, manage complaints, and document interactions in CRM with accuracy and empathy.

The role requires 3–5 years of customer service experience, a Bachelor’s degree or equivalent, and fluency in English and Spanish. You will work in a fast-paced environment, prioritize tasks, and collaborate with teammates to improve service

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years of customer service experience.
• Fluent in English and Spanish with strong communication.
• Empathetic, problem-solver, detail-oriented.
• Ability to manage multiple tasks and prioritize effectively.

Responsabilités

• Provide exceptional customer service to Spanish-speaking clients via multiple channels.
• Handle inquiries, complaints, and feedback professionally.
• Document and track customer interactions in CRM.
• Collaborate with team to improve service delivery and resolve issues.
• Assist in translating documentation for non-English speaking clients as needed.

Connaissances

Bilingual English/Spanish

Strong communication

Customer service

CRM experience

Formation

Bachelor’s degree or equivalent

Outils

CRM software

Description du poste

Recruitify HR in the Philippines is seeking a bilingual Customer Service Associate to support Spanish-speaking clients across multiple channels. You will resolve inquiries, manage complaints, and document interactions in CRM with accuracy and empathy.

The role requires 3–5 years of customer service experience, a Bachelor’s degree or equivalent, and fluency in English and Spanish. You will work in a fast-paced environment, prioritize tasks, and collaborate with teammates to improve service