Bilingual Spanish Customer Support Specialist

Recruitify_HR; Taguig; On-site; PHP 279,000 - 502,000; Full time

Job summary

Recruitify_HR is seeking a seasoned bilingual Customer Service Specialist to support Spanish-speaking clients. You will handle inquiries via phone, email, and chat in a fast-paced environment, resolving issues and ensuring customer satisfaction.

Collaborating with teammates to improve service processes, you will document interactions and maintain accurate customer records, demonstrating strong problem-solving and a customer-focused mindset. Overtime may be required based on business needs.

Qualifications

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 5-7 years of experience in a customer service role.
• Skills and Competencies: Fluent in Spanish and English, excellent communication skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle high call volumes.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients.
• Manage customer inquiries via phone, email, and chat.
• Assist in resolving issues and ensuring customer satisfaction.
• Collaborate with team members to improve service processes.
• Document interactions and maintain accurate customer records.

Skills

Fluent in Spanish

Fluent in English

Excellent communication

Education

Bachelor’s degree or equivalent experience

Job description

Recruitify_HR is seeking a seasoned bilingual Customer Service Specialist to support Spanish-speaking clients. You will handle inquiries via phone, email, and chat in a fast-paced environment, resolving issues and ensuring customer satisfaction.

Collaborating with teammates to improve service processes, you will document interactions and maintain accurate customer records, demonstrating strong problem-solving and a customer-focused mindset. Overtime may be required based on business needs.