Bilingual Spanish Customer Advocate — Fast-Paced Support

Recruitify_HR; Pasig; On-site; PHP 335,000 - 502,000; Full time

Job summary

Recruitify HR in Manila seeks a bilingual customer service specialist to support Spanish-speaking clients across channels. You will handle inquiries, complaints, and feedback with professionalism, aiming to resolve issues promptly.

You will document interactions in the CRM, collaborate with teammates to improve service delivery, and assist in translating documentation for non-English speakers as needed. A fast-paced environment requires empathy, clarity, and strong prioritization.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• 3–5 years of customer service experience.
• Fluent in English and Spanish with strong communication skills.
• Empathetic, problem-solver, and detail-oriented.
• Ability to manage multiple tasks and priorities.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients.
• Handle inquiries, complaints, and feedback professionally.
• Document and track customer interactions in CRM software.
• Collaborate with team to improve service delivery and resolve issues.
• Assist translating documentation for non-English speaking clients as needed.

Skills

Fluent in English

Fluent in Spanish

Communication skills

Education

Bachelor's degree or equivalent experience

Job description

Recruitify HR in Manila seeks a bilingual customer service specialist to support Spanish-speaking clients across channels. You will handle inquiries, complaints, and feedback with professionalism, aiming to resolve issues promptly.

You will document interactions in the CRM, collaborate with teammates to improve service delivery, and assist in translating documentation for non-English speakers as needed. A fast-paced environment requires empathy, clarity, and strong prioritization.