Bilingual Client Care & Tech Support Analyst

S&P Global; Makati; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global is seeking a Customer Care Support Analyst to join our team in the Philippines, supporting Malaysia-based products. You will be the primary contact for clients, handle inquiries, and troubleshoot complex issues across Global Risk and Economics solutions while coordinating with Product, Sales, Delivery, and Data teams.

An in-office presence is required at least two days per week. Ideal candidates have 1–3 years in client services, are fluent in Korean and English, and possess strong

Qualifications

• 1-3 years of experience in client services, customer support, or related client-facing roles.
• Fluent in Korean and English with excellent written and verbal communication.
• Strong analytical and problem-solving abilities, keen attention to detail, quick learning of new products/processes, and highly organized in a high-volume environment.
• External candidates must attend at least one in-person interview at the nearest S&P Global office before an offer.

Responsibilities

• Act as a primary point of contact for client inquiries, managing communication and relationships to ensure high client satisfaction and retention.
• Troubleshoot and resolve complex issues related to Global Risk and Economics solutions, platforms, and delivery workflows, ensuring accuracy and timeliness.
• Provide first-level technical support for various delivery solutions, demonstrating ownership of complex client requirements and high-impact issues.
• Collaborate with cross-functional teams including Product, Sales, Delivery, and Data to ensure comprehensive client solutions and continuous service improvement.
• Maintain meticulous records of client interactions and contribute to the knowledge base to enhance team efficiency and problem-solving capabilities.
• All employees are required to work from the office a minimum of 2 days per week.

Skills

Korean language

Fluent English

Customer service

Analytical thinking

Tools

Salesforce

APIs

Job description

S&P Global is seeking a Customer Care Support Analyst to join our team in the Philippines, supporting Malaysia-based products. You will be the primary contact for clients, handle inquiries, and troubleshoot complex issues across Global Risk and Economics solutions while coordinating with Product, Sales, Delivery, and Data teams.

An in-office presence is required at least two days per week. Ideal candidates have 1–3 years in client services, are fluent in Korean and English, and possess strong