Bilingual Senior Customer Service Analyst - Spanish

Accenture; Hinoba-an; On-site; PHP 700,000 - 1,300,000; Full time

Job summary

Accenture is seeking a Customer Service Senior Analyst in the Philippines to analyze and resolve complex customer inquiries with a focus on Spanish-speaking clients. The role requires 5–8 years of experience and a graduation degree, and involves working with peers and possibly clients or management.

Rotational shifts may be required to support global operations. You will handle various CS tasks, including troubleshooting, escalation, and ensuring customer satisfaction, while maintaining quality

Qualifications

• 5–8 years of experience in customer service
• Spanish language proficiency required (Expert)
• Experience in collections, disputes, or OTC domain desirable

Responsibilities

• Analyze and resolve increasingly complex customer issues
• Interact with peers within Accenture and potentially with clients or management
• Work with minimal daily guidance and handle new tasks with moderate instruction
• Contribute as an individual contributor or oversee a small team or work effort
• Be prepared for rotational shifts as needed

Skills

Spanish Expert

Customer Service

Education

Any Graduation

Job description

Accenture is seeking a Customer Service Senior Analyst in the Philippines to analyze and resolve complex customer inquiries with a focus on Spanish-speaking clients. The role requires 5–8 years of experience and a graduation degree, and involves working with peers and possibly clients or management.

Rotational shifts may be required to support global operations. You will handle various CS tasks, including troubleshooting, escalation, and ensuring customer satisfaction, while maintaining quality