Client Care & Support Analyst — Global Risk

S&P Global; Makati; Hybrid; PHP 2,394,000 - 3,781,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global is seeking a Customer Care Support Analyst to join our team in Malaysia with fluency in Korean and English. You will serve as a primary contact for clients, troubleshoot complex issues across Global Risk and Economics solutions, and provide first-level technical support while collaborating with Product, Sales, Delivery and Data teams.

The role emphasizes meticulous client records, knowledge base contributions, and a hybrid work setup requiring at least 2 days in the office per

Qualifications

• Fluent in both Korean and English, with excellent written and verbal communication skills.
• Typically 1–3 years of experience in client services, customer support, or related client-facing roles.
• Willingness to attend in-person interview at nearest S&P Global office prior to offer.

Responsibilities

• Act as a primary point of contact for client inquiries, managing communication and relationships to ensure high client satisfaction and retention.
• Troubleshoot and resolve complex issues related to Global Risk and Economics solutions, platforms, and delivery workflows, ensuring accuracy and timeliness.
• Provide first-level technical support for various delivery solutions, demonstrating ownership of complex client requirements and high-impact issues.
• Collaborate with Product, Sales, Delivery, and Data teams to ensure comprehensive client solutions and continuous service improvement.
• Maintain meticulous records of client interactions and contribute to the knowledge base to enhance team efficiency and problem-solving capabilities.
• All employees are required to work from the office a minimum of 2 days per week.

Skills

Korean language

English language

Client services

Tools

CRM systems

Salesforce

ticketing platforms

APIs

data delivery

Job description

S&P Global is seeking a Customer Care Support Analyst to join our team in Malaysia with fluency in Korean and English. You will serve as a primary contact for clients, troubleshoot complex issues across Global Risk and Economics solutions, and provide first-level technical support while collaborating with Product, Sales, Delivery and Data teams.

The role emphasizes meticulous client records, knowledge base contributions, and a hybrid work setup requiring at least 2 days in the office per