Bilingual Cantonese Support Specialist

Gratitude Philippines; Manila; Sur place; PHP 391 000 - 558 000; Plein temps

Avantages offerts par ce poste

Free Parking

Health Insurance

Life Insurance

Paid training

Promotion to Permanent employee

Résumé du poste

Gratitude Philippines is seeking a Cantonese-speaking customer support representative in the Philippines. The role handles inbound and outbound interactions via phone, chat, and email, delivering English and Cantonese language support and addressing billing, accounts, and service requests.

You will help ensure a positive customer experience, document interactions in the company system, and meet quality and productivity targets while collaborating across cultures.

Qualifications

• Open to candidates with or without BPO experience.
• Speak fluently and spontaneously in the Cantonese language.
• Use the language effectively in a professional environment.
• Understand complex and extended conversations including implied meanings.
• Working knowledge of English is needed; training and client systems are in English.
• The primary language for customer interaction remains the languages specified in the table.
• Previous collections experience is highly preferred but not required.
• Understanding of the Order-to-Cash (02C) process is highly preferred but not required.
• Candidate must be able to work on PH and with a valid working VISA.
• Also accepts Temporary Resident Visa for non-Filipino applicants.

Responsabilités

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
• Provide customer support in English and Cantonese Language.
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while delivering a positive customer experience.
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
• Document customer interactions accurately using company systems and tools.
• Meet quality, productivity, attendance and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem-solving
• Perform other duties as assigned to support business and operational needs.

Connaissances

Cantonese fluency

English proficiency

Communication skills

Customer service

Description du poste

Gratitude Philippines is seeking a Cantonese-speaking customer support representative in the Philippines. The role handles inbound and outbound interactions via phone, chat, and email, delivering English and Cantonese language support and addressing billing, accounts, and service requests.

You will help ensure a positive customer experience, document interactions in the company system, and meet quality and productivity targets while collaborating across cultures.