BI & MIS Manager: Insights That Drive Action

Ubiquity

Cagayan de Oro

On-site

PHP 3,790,000 - 5,685,000

Full time

3 days ago

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Job summary

Ubiquity is seeking a Manager, Business Intelligence to own reporting, analytics and data integrity for an assigned client account. You will lead BI/MIS analysts, ensure KPI definitions align with SOWs, and translate operational data into actionable recommendations for Operations, Workforce Management, Quality, Training and the client.

You will drive end-to-end MIS/BI delivery, lead deep-dive analyses, present executive reviews, and build scalable processes and SOPs to support program growth and

Qualifications

6+ years in business intelligence, MIS or reporting analytics.
3+ years leading a team in a BPO/contact center setting.
Advanced SQL and advanced Excel/Google Sheets.
Experience building dashboards in Google Looker, Power BI or Tableau.
Experience extracting and reconciling data from CMS/ACD, WFM, CRM and QA.

Responsibilities

Own end-to-end MIS and BI delivery for the assigned account: reports, dashboards and scorecards.
Lead deep-dive analysis to identify root causes and drive actions.
Present business reviews to senior leaders and clients with clear data storytelling.
Coach and evaluate BI/MIS analysts; manage priorities and workload.
Automate data pipelines and recurring reports with MIS, IT and BI teams.

Skills

SQL

Excel

Dashboarding

Data storytelling

Leadership

Project management

Data governance

ETL concepts

Education

Bachelor's degree

Tools

Google Looker

Power BI

Tableau

Apps Script

VBA

Python

Job description

You will drive end-to-end MIS/BI delivery, lead deep-dive analyses, present executive reviews, and build scalable processes and SOPs to support program growth and

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