BI & MIS Manager: Data-Driven Operations Insights

Ubiquity; Bacolod; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Ubiquity is seeking a Manager, Business Intelligence to lead the account's BI/MIS analytics, reporting, and data integrity. You will be the right-hand partner to senior leadership, turning operational data into actionable recommendations for Operations, Workforce Management and Quality.

You will manage BI/MIS analysts, enforce KPI definitions per SOW, and drive automation, documentation and scalable processes across programs as the portfolio grows.

Qualifications

• 6+ years in business intelligence, MIS or reporting analytics, with 3+ years in a BPO or contact center.
• 2+ years leading a team of analysts as supervisor or manager.
• Experience building dashboards/reports in Looker, Power BI or Tableau.

Responsibilities

• Own end-to-end MIS/BI reporting for the account (daily, weekly, monthly, quarterly).
• Lead deep-dive analyses to identify root causes and actionable recommendations.
• Coach and develop the BI/MIS analysts and ensure continuity with documented SOPs.

Skills

SQL

Dashboarding

Data Governance

Team Leadership

Data Analytics

Process Improvement

Education

Bachelor's degree in related field

Tools

Looker

Power BI

Tableau

Excel/Google Sheets

Job description

Ubiquity is seeking a Manager, Business Intelligence to lead the account's BI/MIS analytics, reporting, and data integrity. You will be the right-hand partner to senior leadership, turning operational data into actionable recommendations for Operations, Workforce Management and Quality.

You will manage BI/MIS analysts, enforce KPI definitions per SOW, and drive automation, documentation and scalable processes across programs as the portfolio grows.