Benefits Administration Specialist (SME)

Manulife/John Hancock; Cebu City; Hybrid; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Manulife/John Hancock is seeking an experienced Admin Advantage professional in Cebu City to manage complex admin benefit processes and escalated cases. The role emphasizes accuracy, compliance, and SME leadership within a hybrid work setup.

The candidate will mentor teammates, ensure quality across transactions, and collaborate with BAU teams to share expertise and drive efficiency in Admin Advantage operations.

Qualifications

• Bachelor's degree or equivalent required.
• Strong proficiency in MS Office applications.
• Proven experience in Admin Advantage or benefit administration preferred.

Responsibilities

• Demonstrate full expertise in all Admin Advantage worktypes and processes.
• Handle special or escalated cases requiring advanced analysis and resolution.
• Act as a Subject Matter Expert (SME) for Admin Advantage operations.
• Perform quality checking and provide feedback to ensure accuracy and compliance.
• Support training and mentoring of team members.
• Resolve complex transactions across various Admin Advantage workstreams.
• Ensure timely and accurate completion of all support and administrative tasks.
• Collaborate with other functions (BAU teams) as part of cross-training initiatives.

Skills

Analytical skills

Problem solving

Coaching ability

Training capability

Cross-functional collaboration

Communication skills

Attention to detail

Accountability

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Manulife/John Hancock is seeking an experienced Admin Advantage professional in Cebu City to manage complex admin benefit processes and escalated cases. The role emphasizes accuracy, compliance, and SME leadership within a hybrid work setup.

The candidate will mentor teammates, ensure quality across transactions, and collaborate with BAU teams to share expertise and drive efficiency in Admin Advantage operations.