Benefits Operations Specialist — Hybrid (SME)

Manulife; Davao City; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

Manulife is seeking a Research Benefits Administrator to join the Insurance Operations team at MBPS. The role acts as a Subject Matter Expert for Admin Advantage, handling complex cases and ensuring timely, accurate administrative support.

You will contribute to quality assurance, training, mentoring, and cross-functional collaboration to drive operational excellence across workstreams. The ideal candidate has a bachelor’s degree, strong MS Office skills, and proven Admin Advantage or benefit

Qualifications

• Bachelor’s degree or equivalent.
• Strong proficiency in MS Office applications.
• Experience in Admin Advantage or benefit administration.

Responsibilities

• Demonstrate full expertise in all Admin Advantage worktypes and processes
• Handle special or escalated cases requiring advanced analysis and resolution
• Act as a Subject Matter Expert (SME) for Admin Advantage operations
• Perform quality checking and provide feedback to ensure accuracy and compliance
• Support training and mentoring of team members
• Resolve complex transactions across various Admin Advantage workstreams
• Ensure timely and accurate completion of all support and administrative tasks
• Collaborate with other functions (BAU teams) as part of cross-training initiatives

Skills

Analytical skills

Problem-solving

Education

Bachelor’s degree or equivalent

Tools

MS Office

Admin Advantage

Job description

Manulife is seeking a Research Benefits Administrator to join the Insurance Operations team at MBPS. The role acts as a Subject Matter Expert for Admin Advantage, handling complex cases and ensuring timely, accurate administrative support.

You will contribute to quality assurance, training, mentoring, and cross-functional collaboration to drive operational excellence across workstreams. The ideal candidate has a bachelor’s degree, strong MS Office skills, and proven Admin Advantage or benefit