Business Process Senior Associate

Manulife; Compostela; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Manulife in Cebu City, Philippines seeks a Business Process Senior Associate to join the Group Benefits Plan Design Services Operations (MBPS). You will handle requests and transactions to meet service levels, coordinating system setups and maintaining essential client documents to support the business.

You will also manage client coding for accurate billing, configure systems for claims processing, and prepare access setups for company websites and mobile apps.

Qualifications

• At least 1 year data/BPO experience; undergraduates with 2 years data/BPO experience.
• Proficient with MS Office (Word, Excel, PowerPoint).
• Able to write clearly and grammatically.
• Typing speed of at least 40 wpm with 95% accuracy.

Responsibilities

• Coordinate setup and amendments of systems and applications.
• Create and maintain client documents, including contracts and booklets.
• Manage client coding for accurate billing invoices and estimates.
• Configure systems to support claims adjudication and drug card generation.
• Prepare and maintain access setups for websites and mobile apps; respond to inquiries.

Skills

Communication skills

Typing speed 40 wpm

Attention to detail

Tools

MS Office

Job description

Business Process Senior Associate

Company : Manulife Job Type : Full Time Cebu City, Philippines

Job Description

We’re looking for aBusiness Process Senior Associate to join our Group Benefits Plan Design Services Operations team at MBPS. In this role, you are expected to complete requests / transactions productively and accurately to meet Service Levels set by the management with the business unit.

On the job you will

• Coordinate the setup and amendments of various systems and applications to ensure seamless operation.
• Create and maintain essential client documents, including contracts and booklets, to support business needs.
• Manage client coding to ensure accurate billing invoices and estimates, enhancing financial accuracy.
• Configure systems to support claims adjudication and drug card generation, ensuring efficient processing.
• Prepare and maintain access setups for company websites and mobile applications and respond to inquiries from Plan Administrators and stakeholders.

Required Qualifications

• With at least 1 year data/BPO experience as a requirement, undergrads with 2 years of data/BPO experience
• Basic knowledge with MS office applications (Word, Excel, PowerPoint)
• Ability to compose grammatically correct, clear and concise communication
• Typing speed of at least 40 words per minute with an accuracy rate of 95%

Preferred Qualifications

• Above average problem-solving skills
• Above average written and verbal communication skills
• Above average attentiveness to detail (ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information)
• Fast and accurate data-entry skills with the ability to process high volumes of work accurately
• Adaptable to change

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Working Arrangement

Hybrid