Director of Operations & Client Experience

Manulife/John Hancock

Cebu City

Hybrid

PHP 900,000 - 1,500,000

Full time

14 days+

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Job summary

Manulife/John Hancock in Cebu City, Philippines is seeking a Senior Operations Leader to provide strategic leadership across all operations functions. You will ensure regulatory compliance, drive metrics review, and lead enterprise projects to deliver world-class service while mitigating risk.

The role emphasizes developing leadership pools, cross-team collaboration, and a strong focus on client-centric solutions in a hybrid environment.

Qualifications

Bachelor's Degree preferred.
2–5 years management experience.
5–10 years industry experience.
Strong knowledge of financial services industry and regulations.
Demonstrated passion for client-centric solutions.
Demonstrated leadership ability and presence.
Ability to develop partnerships and gain consensus.
Ability to manage and implement complex projects.
Strong analytical and risk assessment skills.
Attention to detail.

Responsibilities

Day to day strategic leadership of all functions within operations.
Ensure compliance with company procedures and industry regulations.
Actively review business metrics and results.
Actively review and implement workflow process improvements.
Develop and grow management pool.
Lead department and enterprise level projects and initiatives.
Partner with other Operations Team members to implement changes and to ensure a positive client experience.