Behavioral Health Care CSR: Intake & Support

Outsourcey; Philippines; Remote; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Job summary

Outsourcey in the Philippines is seeking a customer-focused support specialist to handle calls, inquiries, and appointment coordination for behavioral health programs. You will explain treatment options, provide information on services, and guide families with empathy and clear communication.

In this role you will maintain accurate records, collaborate with clinical and administrative teams, and ensure confidentiality while delivering timely, high-quality service to diverse clients and their

Qualifications

• Experience in voice-based customer service or call center.
• Excellent spoken English and professional phone etiquette.
• Empathy and calm when handling sensitive conversations.
• Proficiency with email, phone systems, data entry and scheduling tools.
• Understanding of client privacy and policy adherence.

Responsibilities

• Handle inbound and outbound calls, provide information on behavioral health services.
• Assist with client intake and appointment coordination for various programs.
• Explain available interventions and home/community support services.
• Deliver compassionate customer support with empathy and professionalism.
• Respond to calls and emails; maintain accurate client records and follow-up actions.
• Coordinate with clinical, administrative, or support staff as needed.
• Assist with forms, intake paperwork, data entry, and other admin duties.
• Maintain confidentiality and escalate urgent concerns to qualified personnel.

Skills

Customer support experience

Strong communication skills

Empathy and professionalism

Administrative and technical skills

Confidentiality and teamwork

Tools

Email systems

Phone systems

Data entry tools

Scheduling tools / CRM

Job description

Outsourcey in the Philippines is seeking a customer-focused support specialist to handle calls, inquiries, and appointment coordination for behavioral health programs. You will explain treatment options, provide information on services, and guide families with empathy and clear communication.

In this role you will maintain accurate records, collaborate with clinical and administrative teams, and ensure confidentiality while delivering timely, high-quality service to diverse clients and their