US Medical Teleconsultant - (Full-Time, WFH)

Outsourcey; Philippines; Remote; PHP 357,000 - 670,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Job summary

Outsourcey is seeking a patient-focused professional to join our team in the Philippines, delivering healthcare teleconsultation and coordination services. You will engage with patients, families, and caregivers, offering information and facilitating access to behavioral health interventions.

You will schedule appointments, collect initial data, and ensure seamless care coordination while maintaining strict confidentiality.

Qualifications

• Prior experience in medical teleconsultation or healthcare customer service.

Responsibilities

• Conduct inbound and outbound calls with patients, families, caregivers, and prospective clients to provide information about behavioral health services for adults, adolescents, and children.

Skills

Verbal communication

Active listening

Interpersonal skills

Healthcare knowledge

CRM systems

EHR/EMR familiarity

Tools

EHR/EMR

Scheduling platforms

CRM systems

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Core responsibilities:

• Conduct inbound and outbound calls with patients, families, caregivers, and prospective clients to provide information about behavioral health services for adults, adolescents, and children.
• Schedule teleconsultations, assessments, and follow-up appointments, coordinating with clinicians and other healthcare professionals.
• Gather preliminary patient information, identify service needs, and direct individuals to appropriate evidence-based behavioral health interventions and treatments.
• Explain available in-home and community-based support services, treatment processes, and appointment procedures in a clear, compassionate, and professional manner.
• Follow up with patients and families regarding appointments, referrals, treatment coordination, and ongoing service needs.
• Maintain accurate and confidential patient records, consultation notes, appointment details, and communication logs in the designated systems.
• Respond to inquiries and concerns with empathy, professionalism, and cultural sensitivity, escalating clinical questions, urgent concerns, and potential safety risks to qualified professionals.
• Coordinate with clinical and administrative teams to support continuity of care and ensure timely access to services addressing emotional, psychological, behavioral, and environmental challenges.

Profile Requirements:

• Previous experience in medical teleconsultation, healthcare customer service, patient coordination, medical reception, or a related role; behavioral health experience preferred.
• Excellent verbal communication, active listening, and interpersonal skills, with the ability to communicate sensitively with adults, adolescents, children, and their families.
• Familiarity with behavioral health services, patient intake, appointment scheduling, referrals, and in-home or community-based care; knowledge of evidence-based interventions is an advantage.
• Proficiency in electronic health records (EHR/EMR), scheduling platforms, CRM systems, and standard office software, with strong documentation and organizational skills.
• Strong understanding of patient confidentiality, privacy requirements, and professional boundaries, with the ability to recognize concerns requiring escalation to licensed clinical staff.

Benefits:

• Competitive salary Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.