US Healthcare CSR - (Full-Time, WFH)

Outsourcey; Philippines; A distancia; PHP 279.000 - 502.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career growth opportunities

Descripción de la vacante

Outsourcey in the Philippines is seeking a customer-focused support specialist to handle calls, inquiries, and appointment coordination for behavioral health programs. You will explain treatment options, provide information on services, and guide families with empathy and clear communication.

In this role you will maintain accurate records, collaborate with clinical and administrative teams, and ensure confidentiality while delivering timely, high-quality service to diverse clients and their

Formación

• Experience in voice-based customer service or call center.
• Excellent spoken English and professional phone etiquette.
• Empathy and calm when handling sensitive conversations.
• Proficiency with email, phone systems, data entry and scheduling tools.
• Understanding of client privacy and policy adherence.

Responsabilidades

• Handle inbound and outbound calls, provide information on behavioral health services.
• Assist with client intake and appointment coordination for various programs.
• Explain available interventions and home/community support services.
• Deliver compassionate customer support with empathy and professionalism.
• Respond to calls and emails; maintain accurate client records and follow-up actions.
• Coordinate with clinical, administrative, or support staff as needed.
• Assist with forms, intake paperwork, data entry, and other admin duties.
• Maintain confidentiality and escalate urgent concerns to qualified personnel.

Conocimientos

Customer support experience

Strong communication skills

Empathy and professionalism

Administrative and technical skills

Confidentiality and teamwork

Herramientas

Email systems

Phone systems

Data entry tools

Scheduling tools / CRM

Descripción del empleo

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Core responsibilities:

• Handle Inbound and Outbound Calls: Respond professionally to client inquiries, provide information about behavioral health services, and follow up with clients, families, and relevant contacts as needed.
• Client Intake and Appointment Coordination: Assist with initial inquiries, collect necessary information, schedule appointments, and coordinate service requests for adult, adolescent, and child behavioral health programs.
• Provide Service Information: Explain available evidence-based behavioral health interventions, treatment options, and in-home and community-based support services within established guidelines.
• Deliver Compassionate Customer Support: Communicate with empathy, patience, and professionalism when assisting individuals and families experiencing emotional, psychological, behavioral, or environmental challenges.
• Manage Calls, Emails, and Documentation: Respond to phone calls, voicemails, and emails; maintain accurate client records; and document inquiries, interactions, and follow-up actions.
• Coordinate with Internal Teams: Direct inquiries to the appropriate clinical, administrative, or support staff and facilitate communication to ensure timely responses and continuity of service.
• Handle Administrative Tasks: Assist with forms, intake paperwork, information verification, data entry, and other administrative duties related to client support and service delivery.
• Maintain Confidentiality and Follow Procedures: Protect sensitive client information, follow established communication and escalation protocols, and promptly refer clinical questions or urgent concerns to qualified personnel.

Profile Requirements:

• Customer Support Experience: Previous experience in a voice-based customer service, call center, receptionist, or client support role; healthcare or behavioral health experience is preferred.
• Strong Communication Skills: Excellent spoken English, active listening, clear verbal communication, professional phone etiquette, and the ability to communicate effectively with clients and families from diverse backgrounds.
• Empathy and Professionalism: Patient, compassionate, and calm when handling sensitive conversations, distressed callers, and confidential client matters.
• Administrative and Technical Skills: Proficiency with email, phone systems, data entry, digital forms, scheduling tools, and customer relationship or practice management software; strong organizational and documentation skills.
• Confidentiality and Teamwork: Understanding of the importance of client privacy, accurate recordkeeping, and adherence to organizational policies; ability to work collaboratively, manage multiple tasks, and escalation clinical or urgent concerns appropriately.

Benefits:

Competitive salary Opportunity to shape the HR function of a rapidly growing BPO.

Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.