Remote Healthcare Support Specialist

Outsourcey; Philippines; Remote; PHP 335,000 - 603,000; Full time

Benefits offered by this job

Competitive salary

Growth in HR function

Opportunity to scale BPO operations

Career development opportunities

Job summary

Outsourcey is hiring for a remote Customer Support Specialist in the Philippines. You will handle calls from clients, families, and healthcare professionals, provide information on home health care options, and coordinate scheduling with caregivers.

The role emphasizes empathy, privacy, and accurate record-keeping using CRM systems. Ideal candidates have at least 2 years in healthcare-related customer support, strong communication skills, and the ability to work independently in a fast-paced

Qualifications

• Minimum 2 years of relevant customer support or care experience in healthcare settings.
• Ability to communicate empathetically with older adults and families.
• Experience scheduling appointments and using CRM systems.
• Strong organization and confidentiality skills.

Responsibilities

• Answer inbound/outbound calls professionally and empathetically.
• Provide information about home health care services and scheduling.
• Coordinate client assessments and caregiver visits.
• Document interactions in CRM and care management systems.
• Assist with client onboarding and verification of documents.
• Communicate updates with caregivers and management.
• Follow up to ensure satisfaction and escalate complex issues.
• Support quality of life for older adults through compassionate service.

Skills

Customer support

Call center experience

Healthcare knowledge

Empathy in elder care

Job description

Outsourcey is hiring for a remote Customer Support Specialist in the Philippines. You will handle calls from clients, families, and healthcare professionals, provide information on home health care options, and coordinate scheduling with caregivers.

The role emphasizes empathy, privacy, and accurate record-keeping using CRM systems. Ideal candidates have at least 2 years in healthcare-related customer support, strong communication skills, and the ability to work independently in a fast-paced