Customer Service for High Prio Banking Account

TORCH Solutions; Cebu City; On-site; PHP 245,520 - 334,800; Full time

Job summary

TORCH Solutions is looking for an experienced Customer Service Representative in Cebu City. This full-time role focuses on delivering high-quality service to our banking clients with priority accounts.

Responsibilities include handling customer inquiries via phone and email, offering product information, and maintaining records of interactions. Ideal candidates should have strong communication skills and prior experience in meeting performance targets.

Qualifications

• At least a senior high school graduate.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.

Responsibilities

• Handling inbound customer calls and responding to emails.
• Providing product information and resolving issues.
• Maintaining detailed records of customer interactions.

Skills

Strong communication skills

Interpersonal skills

Problem-solving abilities

Education

Senior high school graduate

Job description

We are seeking an experienced Customer Service Representative to join our team. This full-time position is based in Central Cebu City, Cebu and will involve providing high-quality customer service to our banking clients with high priority accounts.

What you'll be doing

• Handling inbound customer calls and responding to emails in a timely and professional manner
• Providing product and service information to customers, answering queries and resolving any issues or complaints
• Maintaining detailed records of customer interactions and following up on outstanding inquiries
• Identifying opportunities to upsell or cross-sell appropriate products and services to customers
• Collaborating with other team members to ensure a consistent and positive customer experience

Adhering to All Company Policies, Procedures and Compliance Requirements

We enforce strict adherence to all policies, procedures, and compliance requirements.

What we're looking for

• At least a senior high school graduate
• Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
• Excellent problem-solving and decision-making abilities, with a focus on providing efficient and effective solutions
• Proven track record of meeting or exceeding performance targets and key metrics
• Familiarity with relevant banking and financial regulations, as well as customer service best practices

If you're excited about this opportunity and ready to join our dynamic team, apply now.