Banking Customer Experience Specialist

BDO Unibank; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

BDO Unibank in Cebu City is seeking a customer service professional to provide high-quality support for inquiries and requests related to customers' bank accounts and transactions. The role involves handling inquiries via phone, email, fax, and social media while adhering to bank policies and performance standards.

The ideal candidate has at least 2 years of call center experience; experience in banking is an advantage.

Qualifications

• At least 2 years' call center experience.
• Experience in banking industry is an advantage.

Responsibilities

• Handle and provide quality service, support, and fulfillment to customer inquiries, requests, and concerns.
• Escalate customer concerns, work system issues, and any problem encountered to his/her immediate superior to facilitate resolution.
• Submit required reports and documentation to immediate superior related to inquiries, requests, and concerns received.
• Comply strictly with the bank's standard policies, procedures, and guidelines in the performance of day-to-day tasks to meet the agreed KPI targets ad quality standards at all times.
• Keep and maintain an organized workstation, office equipment, office supplies and tools.
• Perform other duties and responsibilities that maybe assigned from time to time.

Skills

Call center experience

Banking industry experience

Job description

BDO Unibank in Cebu City is seeking a customer service professional to provide high-quality support for inquiries and requests related to customers' bank accounts and transactions. The role involves handling inquiries via phone, email, fax, and social media while adhering to bank policies and performance standards.

The ideal candidate has at least 2 years of call center experience; experience in banking is an advantage.