Banking Support Specialist — Chat & Email

TalentBuzz Recruitment Agency; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO coverage for you and your family

Yearly Kick Off Parties with major giveaways

Internal promotions and career growth opportunities

Job summary

A recruitment agency in the Philippines is seeking candidates for the role of Agent - Voice and Non-Voice. This position involves interacting with customers regarding various banking inquiries through live chat or email. Ideal candidates should have experience in the BPO industry and strong interpersonal skills. You will ensure compliance with internal controls and develop technical knowledge of standard banking operations. Join the A-Team and embrace the vibrant work culture.

Qualifications

• Experience in the BPO industry with chat or back-office roles is required.
• Must possess strong written and oral communication skills.
• Ability to take ownership for quality and commitment.

Responsibilities

• Interact with customers via live chat or email for banking inquiries.
• Review and analyze transaction history, explaining it to customers.
• Ensure compliance with internal controls and procedures.
• Develop technical knowledge of banking operations in the US.
• Follow through on commitments to customers.

Skills

Chat/back-office experience

Very good interpersonal skills

Positive can-do attitude

Job description

A recruitment agency in the Philippines is seeking candidates for the role of Agent - Voice and Non-Voice. This position involves interacting with customers regarding various banking inquiries through live chat or email. Ideal candidates should have experience in the BPO industry and strong interpersonal skills. You will ensure compliance with internal controls and develop technical knowledge of standard banking operations. Join the A-Team and embrace the vibrant work culture.