Banking Chat Support Specialist

Crescendo Staffing and Business Consulting Inc.; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

A staffing and consulting agency based in Quezon City is seeking individuals for customer service roles to handle inbound calls regarding account questions and customer requests. This position involves building customer relationships, completing necessary documentation, interpreting bank policies in layman's terms, and ensuring compliance with banking regulations. Candidates must exhibit confidentiality and professionalism while addressing customer inquiries.

Responsibilities

• Professionally processes inbound calls concerning account questions and customer requests.
• Actively pursues opportunities to establish and expand customer relationships.
• Completes paperwork to fulfill customer’s requests like stop payments and address changes.
• Interprets bank charges and policies in non-bank terms for customer understanding.
• Maintains compliance with banking regulations.
• Advises management of irregular problems and suggests service improvements.
• Maintains customer confidentiality.

Job description

A staffing and consulting agency based in Quezon City is seeking individuals for customer service roles to handle inbound calls regarding account questions and customer requests. This position involves building customer relationships, completing necessary documentation, interpreting bank policies in layman's terms, and ensuring compliance with banking regulations. Candidates must exhibit confidentiality and professionalism while addressing customer inquiries.