Banking Support Specialist — Chat & Email

Caldwell Communications Consultancy Philippines; Malabon; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Health Insurance

HMO

Job summary

Caldwell Communications Consultancy Philippines is hiring for a Chat and Email Support Representative to assist clients with banking inquiries and transactions. This on-site role is based in Malabon, Metro Manila, with no prior exp required and a full-time schedule.

Responsibilities include handling financial inquiries via chat/email, processing payments, updating accounts, and documenting interactions. Training is provided, with shifts that include nights/weekends/holidays, and

Qualifications

• At least High School or Senior High School graduate.
• Customer-focused and detail-oriented.
• Basic computer literacy and multitasking ability.
• Willing to work onsite in Metro Manila.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Skills

Customer service

Attention to detail

Multitasking

Communication skills

Education

High School / Senior High

Job description

Caldwell Communications Consultancy Philippines is hiring for a Chat and Email Support Representative to assist clients with banking inquiries and transactions. This on-site role is based in Malabon, Metro Manila, with no prior exp required and a full-time schedule.

Responsibilities include handling financial inquiries via chat/email, processing payments, updating accounts, and documenting interactions. Training is provided, with shifts that include nights/weekends/holidays, and