Global Bank Customer Care Specialist

Manulife; Quezon City; Hybride; PHP 312 000 - 424 000; Plein temps

Résumé du poste

Manulife is hiring a Bank Customer Service Representative to serve as the primary contact for customers across the US and Canada, based in Quezon City. You will provide product and service information and resolve concerns with professionalism in a dynamic call center environment.

Requirements include at least two years of tertiary education with two years in a contact center, strong English skills, and good computer basics.

Qualifications

• Should have completed at least 2 years tertiary education with 2-yr contact center experience.
• With Basic knowledge computer skills. Minimum keyboarding skills of at least 35 words per minute
• Strong English communication skills (spoken and writing)
• Requires communication and customer service skills to exchange and clarify details of product / process information in a controlled and confident manner.
• Requires good understanding of the work routines and procedures in own job and the application of knowledge and skills in a range of processes, procedures, platforms, and/or systems.

Responsabilités

• Offers solution to customers based on the Knowledge article provided.
• Process transaction and coordinate with other departments and document significant discussions or complaints.
• Complete ongoing training to stay abreast of Products, industry, services, and policy changes.
• Complete transactions and provide timely and accurate information to customers.
• Provides professional and positive experience for every customer and Meet all key performance targets.

Connaissances

English communication

Keyboarding 35 wpm

Customer service

Basic computer skills

Formation

2-year tertiary education

Description du poste

Manulife is hiring a Bank Customer Service Representative to serve as the primary contact for customers across the US and Canada, based in Quezon City. You will provide product and service information and resolve concerns with professionalism in a dynamic call center environment.

Requirements include at least two years of tertiary education with two years in a contact center, strong English skills, and good computer basics.