Banking Store Operations Manager — Compliance & Service

EastWest Bank; Metro Manila; On-site; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Career development and training opportunities

Competitive salary package and benefits

Performance-based incentives

Job summary

A leading financial institution in Metro Manila is seeking a Service Manager to oversee store operations and ensure compliance with internal controls and regulatory requirements. The ideal candidate should have at least 5 years of supervisory experience and a degree in Accounting or Business. Responsibilities include risk profiling for clients, managing customer complaints, and ensuring excellent customer service. The position offers career development opportunities and a competitive salary package.

Qualifications

• Minimum 5 years experience in a supervisory role in branch operations.
• Highly trainable, organized, and dependable.
• Able to work under pressure and manage multiple tasks efficiently.

Responsibilities

• Oversee compliance with onboarding processes and approve new account openings.
• Conduct client interviews and perform Risk Profiling for High Risk clients.
• Manage customer complaints and maintain complaint tracking register.

Skills

Customer engagement

Risk Profiling

Team player

Organizational skills

Attention to detail

Education

College graduate with an Accounting or Business-related degree

Job description

A leading financial institution in Metro Manila is seeking a Service Manager to oversee store operations and ensure compliance with internal controls and regulatory requirements. The ideal candidate should have at least 5 years of supervisory experience and a degree in Accounting or Business. Responsibilities include risk profiling for clients, managing customer complaints, and ensuring excellent customer service. The position offers career development opportunities and a competitive salary package.