Retail Banking Service Manager - Compliance & Ops Lead

EastWest Bank; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

A well-known banking institution in Metro Manila is seeking an experienced Service Manager. The role involves overseeing store operations, ensuring compliance with internal and regulatory requirements, and enhancing customer service. Candidates must have a strong understanding of banking operations and experience in risk profiling. This position offers an onsite work arrangement, providing a dynamic work environment that aims for excellence in customer service and operational efficiency.

Qualifications

• Experienced professionals required for service management roles.
• Strong understanding of banking operations and compliance standards.
• Ability to verify customer information and conduct risk profiling.

Responsibilities

• Oversee store operations and customer service compliance.
• Approve new account openings and verify customer information.
• Conduct EDD for high-risk clients and monitor transactions.

Job description

A well-known banking institution in Metro Manila is seeking an experienced Service Manager. The role involves overseeing store operations, ensuring compliance with internal and regulatory requirements, and enhancing customer service. Candidates must have a strong understanding of banking operations and experience in risk profiling. This position offers an onsite work arrangement, providing a dynamic work environment that aims for excellence in customer service and operational efficiency.