Banking Customer Support Specialist

GAINSTRONG TALENT SOLUTIONS CORP.; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a Customer Service Representative for a Local Banking Account to handle customer inquiries and provide support for banking products, accounts, and transactions.

The role requires 6 months to 3 years in a BPO/Contact Center with strong communication, customer service, and problem-solving skills. Candidate should be detail-oriented and comfortable handling financial information, with willingness to work shifting schedules including weekends and holidays.

Qualifications

• Completion of at least 2 years of college with no back subjects.
• 6 months to 3 years of BPO/Contact Center experience.
• Banking or financial account experience is an advantage.
• Good verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Detail-oriented and comfortable handling financial information.

Responsibilities

• Handle customer inquiries regarding banking products, accounts, and transactions.
• Assist with account, payment, billing, and other banking-related concerns.
• Provide accurate information and appropriate solutions.
• Resolve customer concerns professionally and efficiently.
• Maintain customer confidentiality and follow security procedures.
• Document customer interactions accurately.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Education

2 years of college

Job description

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a Customer Service Representative for a Local Banking Account to handle customer inquiries and provide support for banking products, accounts, and transactions.

The role requires 6 months to 3 years in a BPO/Contact Center with strong communication, customer service, and problem-solving skills. Candidate should be detail-oriented and comfortable handling financial information, with willingness to work shifting schedules including weekends and holidays.