Customer Success & Sales Specialist

GAINSTRONG TALENT SOLUTIONS CORP.; Pasig; On-site; PHP 201,000 - 312,000; Full time

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a Customer Service Representative for our Sales Account to handle customer inquiries and identify sales opportunities, promoting products based on customer needs.

The role emphasizes upselling, cross-selling, and achieving targets while delivering excellent service. Ideal candidates are high school graduates with at least 6 months BPO experience, strong communication and negotiation skills, and willingness to work shifting schedules including weekends

Qualifications

• High school graduate with at least 6 months of BPO experience, preferably in upselling.
• Excellent communication, negotiation and persuasive selling abilities.
• Sales-driven and target-oriented with customer focus.
• Proficient with basic computer operations.
• Willing to work shifting schedules, including weekends and holidays.

Responsibilities

• Handle customer inquiries while identifying and maximizing sales opportunities
• Promote and recommend products or services based on customer needs
• Perform upselling and cross-selling activities
• Meet assigned sales, quality, and customer satisfaction targets
• Build positive customer relationships and provide excellent service
• Handle customer concerns and objections professionally
• Accurately document customer interactions and transactions
• Follow company sales processes, policies, and quality standards

Skills

Strong communication

Negotiation

Persuasion

Sales-driven

Customer-focused

Problem-solving

Basic computer proficiency

Education

High School Graduate

Job description

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a Customer Service Representative for our Sales Account to handle customer inquiries and identify sales opportunities, promoting products based on customer needs.

The role emphasizes upselling, cross-selling, and achieving targets while delivering excellent service. Ideal candidates are high school graduates with at least 6 months BPO experience, strong communication and negotiation skills, and willingness to work shifting schedules including weekends