Telco Sales & Customer Care Specialist

GAINSTRONG TALENT SOLUTIONS CORP.; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a Customer Service Representative to join our Telco Sales Account. You will handle customer inquiries regarding telecom products, assist with billing, and promote suitable plans.

The role emphasizes excellent verbal and written communication, strong customer service, and the ability to identify sales opportunities to meet targets. Candidates should be prepared to work shifting schedules, including weekends and holidays, and to document interactions

Qualifications

• High school graduate or senior high school graduate.
• 6 months to 3 years of BPO/Contact Center experience.
• Sales or Telco experience is an advantage.
• Excellent verbal and written communication skills.

Responsibilities

• Handle customer inquiries regarding telecom products, services, and plans.
• Assist customers with account, billing, payment, and service-related concerns.
• Recommend appropriate products, plans, and services based on customer needs.
• Identify sales opportunities and effectively promote products and services.
• Achieve assigned sales, quality, and customer satisfaction targets.
• Handle customer concerns and complaints professionally.
• Process account updates, upgrades, and other service requests.
• Document customer interactions and transactions accurately.
• Follow company policies, sales procedures, and quality standards.

Skills

Verbal communication

Written communication

Customer service

Negotiation

Persuasion

Sales orientation

Attention to detail

Education

High School Diploma

Job description

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a Customer Service Representative to join our Telco Sales Account. You will handle customer inquiries regarding telecom products, assist with billing, and promote suitable plans.

The role emphasizes excellent verbal and written communication, strong customer service, and the ability to identify sales opportunities to meet targets. Candidates should be prepared to work shifting schedules, including weekends and holidays, and to document interactions