Bank Service Associate: Customer Experience & Compliance

RCBC; Tarlac City; On-site; PHP 268,000 - 335,000; Full time

Job summary

RCBC in Capas is seeking a customer service professional for front-line banking tasks in the Business Center. The role focuses on accurate, timely service and strict adherence to BSP/AMLA regulations, with an emphasis on risk awareness and policy compliance.

The successful candidate will contribute to branch objectives through excellent customer service and be prepared to be assigned to Capas. Fresh graduates are welcome to apply and will receive training to meet service standards.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Ability to handle complexity and timely decision-making.
• Strong security awareness.
• Empathic and customer-focused.

Responsibilities

• Provide competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AMLA regulations and other external regulatory rules.
• Recognize risk areas and eliminate risks by implementing bank policies and procedures.
• Support branch objectives through excellent customer service delivery and other service-related initiatives.
• Willing to be assigned in Capas.

Skills

Customer service

Regulatory compliance

Risk management

Time management

Communication skills

Empathy

Education

4-year degree

Job description

RCBC in Capas is seeking a customer service professional for front-line banking tasks in the Business Center. The role focuses on accurate, timely service and strict adherence to BSP/AMLA regulations, with an emphasis on risk awareness and policy compliance.

The successful candidate will contribute to branch objectives through excellent customer service and be prepared to be assigned to Capas. Fresh graduates are welcome to apply and will receive training to meet service standards.