Bank Customer Service Representative (Shifting Schedule)

Philippine National Bank (PNB); Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Philippine National Bank (PNB) seeks a customer service professional to handle inbound calls from clients at our Pasay Head Office. You will provide accurate information on products and services with professionalism and courtesy.

You will identify, investigate, and resolve customer concerns promptly, and maintain comprehensive client touchpoint logs and related reports to support service quality and accountability.

Qualifications

• Graduate of any 4-year course.
• Strong oral and written communication skills.
• Proficient in computer applications and basic MS Office.

Responsibilities

• Handle customer calls with utmost professionalism, courtesy, and accuracy.
• Provide customers with accurate information regarding products and services.
• Identify, investigate, and resolve customer concerns and issues in a timely manner.
• Maintain and complete client touchpoint logs and related reports.

Skills

Strong oral and written communication

Education

Bachelor's degree in any field

Tools

MS Office

Job description

Responsibilities

• Handle customer calls with utmost professionalism, courtesy, and accuracy.

• Provide customers with accurate information regarding products and services.

• Identify, investigate, and resolve customer concerns and issues in a timely manner.

• Maintain and complete client touchpoint logs and related reports.

Qualifications

• Graduate of any 4-year course.

• Strong oral and written communication skills.

• Proficient in computer applications and basic MS Office.

• Willing to work on a shifting schedule and be assigned in Pasay Head Office.