Customer Service Representative

Intelegencia; Antipolo; On-site; PHP 201,000 - 335,000; Full time

Job summary

Intelegencia is seeking a customer service professional in Antipolo, Rizal, Philippines to handle inquiries about financial accounts. The role involves resolving issues, documenting interactions, and escalating complex cases as needed.

The ideal candidate will have strong English and Filipino communication skills, attention to detail, and be willing to work onsite in shifting schedules including weekends and holidays. BPO experience is a plus but not required.

Qualifications

• At least 2 years in college or completed a vocational/short course.
• With or without BPO experience (experience in financial accounts is a plus).
• Good English and Filipino communication skills.
• Strong problem-solving skills and attention to detail.
• Willing to work onsite and on shift schedules (including weekends and holidays).

Responsibilities

• Handle incoming calls, emails, or chats from customers regarding financial accounts.
• Provide accurate information and resolve customer issues in a timely and professional manner.
• Document customer interactions and update account information using internal systems.
• Escalate complex issues to higher-level support or back-office teams when necessary.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Meet or exceed customer satisfaction and quality metrics.

Skills

Customer-focused

Communication skills

Problem solving

Attention to detail

Team collaboration

Education

Two years of college or vocational/short course

Job description

• Handle incoming calls, emails, or chats from customers regarding their financial accounts (e.g., balance inquiries, transaction issues, loan status, card activation).
• Provide accurate information and resolve customer issues in a timely and professional manner.
• Document customer interactions and update account information using internal systems.
• Escalate complex issues to higher-level support or back-office teams when necessary.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Meet or exceed customer satisfaction and quality metrics.
• At least 2 years in college or completed a vocational/short course.
• With or without BPO experience (experience in financial accounts is a plus).
• Good English and Filipino communication skills.
• Strong problem-solving skills and attention to detail.
• Willing to work onsite and on shift schedules (including weekends and holidays).