Bahasa Indonesia Customer Care Specialist — Night Shift

VXI Global Solutions; Metro Manila; Presencial; PHP 360 000 - 480 000; Tempo integral

Resumo da oferta

VXI Global Solutions in Metro Manila is seeking a customer care specialist fluent in Bahasa Indonesia to deliver exceptional service on every call. You will respond to questions about accounts and document essential information, field inquiries, and provide solutions that benefit customers.

The role emphasizes maintaining high performance standards, adhering to client policies, and ensuring consistent attendance. Onsite work with a fixed graveyard shift is required.

Qualificações

• Must be fluent in Bahasa Indonesia: speaking and writing.
• Preferably with outbound sales experience.

Responsabilidades

• Delivers extraordinary customer care by responding to customer questions concerning their accounts.
• Grows and nurtures customer relationships on each and every call.
• Documents necessary account information and offer solutions that benefit the customer.
• Maintains acceptable performance standards, including effectiveness, efficiency and quality.
• Upholds the client policies (call handing, password, security, systems, and confidentiality, etc.).
• Supports and adheres to company policies, requirements, and expectations.
• Maintains regular and consistent attendance and punctuality.

Conhecimentos

Bahasa Indonesia fluency

Outbound sales experience

Formação académica

Bachelor’s degree

Senior High School

High School (old curriculum)

Descrição da oferta de emprego

VXI Global Solutions in Metro Manila is seeking a customer care specialist fluent in Bahasa Indonesia to deliver exceptional service on every call. You will respond to questions about accounts and document essential information, field inquiries, and provide solutions that benefit customers.

The role emphasizes maintaining high performance standards, adhering to client policies, and ensuring consistent attendance. Onsite work with a fixed graveyard shift is required.