Korean-Speaking Customer Care Specialist

VXI Global Solutions

Metro Manila

On-site

PHP 223,000 - 290,000

Full time

2 days ago

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Job summary

VXI Global Solutions in Metro Manila is seeking a Korean-speaking customer care agent to join a fast-paced, structured call center. You will respond to questions about customer accounts, document information, and offer solutions that add measurable value while upholding security and confidentiality.

The role requires fluent Korean, a bachelor's degree (or equivalent qualifications), and is onsite with a fixed graveyard shift.

Qualifications

Fluent in Korean (speaking and writing).
Completed bachelor’s degree in any field; alternatives listed.
Experience with outbound sales is preferred.
Willing to work a fixed graveyard shift and onsite.
Eligible to work in the Philippines; tourist visa required.

Responsibilities

Works in a fast-paced, structured call center environment.
Delivers extraordinary customer care by responding to customer questions concerning their accounts.
Grows and nurtures customer relationships on each and every call that results in measurable customer value.
Documents necessary account information and offer solutions that benefit the customer.
Maintains acceptable performance standards, including effectiveness, efficiency and quality.
Upholds the client policies (call handling, password, security, systems, and confidentiality, etc.).
Supports and adheres to company policies, requirements, and expectations.
Maintains regular and consistent attendance and punctuality.