Global Customs Operations Specialist

DHL Global Forwarding; Pasay; On-site; PHP 240,000 - 480,000; Full time

Job summary

DHL Global Forwarding in the Philippines seeks a backend specialist to support Customs services across multiple stations and regions. You will work within a team to ensure timely, accurate task completion and share best practices for service improvement.

The role emphasizes English communication, ERP familiarity, and a customer-centric approach, with potential shift-based duties across countries/regions.

Qualifications

• Bachelor's degree (any). A degree in logistics, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain – Preferred
• Air Freight experience will be preferred
• Good knowledge in MS office

Responsibilities

• Understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are met as per the delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues to identify solutions, best practices, and opportunities to improve the service to our partners.
• Flag challenges in operations to the supervisor and business partner in a timely manner.
• Coordinate with stakeholders for regular communication and flow of information as defined for the service.

Skills

English communication

Logical reasoning

Customer centricity

Shift/regions coordination

Education

Bachelor's degree (any)

Logistics/Management degree advantage

Tools

MS Office

ERP exposure

Job description

DHL Global Forwarding in the Philippines seeks a backend specialist to support Customs services across multiple stations and regions. You will work within a team to ensure timely, accurate task completion and share best practices for service improvement.

The role emphasizes English communication, ERP familiarity, and a customer-centric approach, with potential shift-based duties across countries/regions.