Associate - MDM

DHL Global Forwarding; Pasay; Presencial; PHP 240.000 - 480.000; Jornada completa

Descripción de la vacante

DHL Global Forwarding is seeking a detail-oriented back-end specialist to support MDMS services across multiple countries or regions. You will join a larger team, follow SOPs and contribute to continuous improvement while ensuring timely completion of tasks.

Responsibilities include meeting SLAs, coordinating with stakeholders, and ensuring high-quality service. Strong English communication and ERP/MS Office proficiency are required to excel in this role.

Formación

• Bachelor's degree in any field; logistics/management degree preferred.
• 0–3 years in BPO or logistics domain is preferred.
• Freight experience will be preferred.
• Proficiency in MS Office and strong English communication are required.

Responsabilidades

• Understand station's or country's documentation requirements and ensure SOP-compliant execution.
• Meet department SLAs and key performance indicators per delivery guidelines.
• Operate on services according to shifts, countries, or regions.
• Deliver high-quality service through timely and accurate completion of tasks.
• Collaborate with colleagues to identify solutions and improve service to partners.
• Flag challenges promptly to supervisor and business partner.
• Coordinate with stakeholders for regular communication and information flow.

Conocimientos

Effective English communication

Customer-centric mindset

Analytical reasoning

MS Office proficiency

Educación

Bachelor's degree (any)

Herramientas

MS Office

ERP exposure

Descripción del empleo

Job Description: In this role, you will have the opportunity to work upon one or more back-end services for the MDM service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities

• To understand the requirement of the station's / country's documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities

• Bachelor's degree (any). A degree in logistics, management will be an advantage.
• 0 - 3 years of job experience from BPO or logistics domain - Preferred
• Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity