Back-Office Content Moderation Specialist (Non-Voice)

TaskUs; Antipolo; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Great benefits package

Professional growth opportunities

Job summary

TaskUs is hiring a Customer Care Specialist (Teammate) to provide world-class service across phone, email, and live chat. You will resolve inquiries, document interactions, and escalate issues when needed.

The role emphasizes accuracy, efficiency, and adherence to client guidelines within a supportive team environment. The position invites individuals who are fluent in English, possess strong communication and problem-solving skills, and are adaptable to changing processes.

Qualifications

• Proficient in Windows OS, Office apps, and Google Workspace.
• Excellent written and verbal English communication.
• High school graduate with strong problem-solving abilities.
• Customer service experience and multitasking skills preferred.
• Adaptable and able to work in a dynamic environment.

Responsibilities

• Deliver exceptional customer service via phone, email, and chat.
• Research and provide accurate responses promptly.
• Navigate documentation to resolve issues efficiently.
• Escalate priority issues to relevant internal teams.
• Document customer interactions per SOPs with accuracy.
• Identify trends and contribute to process improvements.
• Maintain professional customer experience per client guidelines.
• Participate in training and uphold company policies.
• Collaborate with teammates to resolve issues and share knowledge.

Skills

Windows OS

Microsoft Office

Google Apps

English fluency

Effective communication

Problem-solving

Adaptability

Empathy

Team player

Open to feedback

Education

High school diploma

Tools

Zendesk

Slack

Internal troubleshooting tools

Job description

TaskUs is hiring a Customer Care Specialist (Teammate) to provide world-class service across phone, email, and live chat. You will resolve inquiries, document interactions, and escalate issues when needed.

The role emphasizes accuracy, efficiency, and adherence to client guidelines within a supportive team environment. The position invites individuals who are fluent in English, possess strong communication and problem-solving skills, and are adaptable to changing processes.