Customer Service Representative

TaskUs; Bohol; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Scholarship program for children

HMO for you and up to 2 dependents

Wellness programs

Retirement savings program with match

Ridiculously refreshing workspaces

Gym and recreational areas

Unlimited coffee

Free healthy lunch

Daycare for kids on shift

Happy Hours and on-site events

Job summary

TaskUs in the Philippines is seeking a Teammate to handle customer interactions across voice, email and live chat. You will respond to inquiries, perform data research, and help resolve issues while following client guidelines to achieve high customer satisfaction.

Ideal candidates have strong written and verbal communication, basic IT literacy across Windows, macOS, MS Office and Google apps, and can type 30 WPM (voice) or 35 WPM (non-voice). Training and career growth provided.

Qualifications

• Strong verbal and written communication and comprehension skills.
• Computer literacy across Windows OS, Apple OS X, MS Office and Google applications.
• Able to type at least 30 WPM for voice and 35 WPM for non-voice campaigns.

Responsibilities

• Handle inbound and outbound calls and respond to inquiries via email and live chat.
• Filter client website content and perform data and research tasks.
• Provide support through basic troubleshooting techniques and resolve customer complaints.
• Identify and elevate priority issues; route calls; document interactions according to SOPs.
• Meet and exceed client KPI targets and engage in continuous improvement.
• Maintain confidentiality of login credentials and participate in trainings/seminars.
• Perform other duties as assigned by management.

Skills

Verbal communication

Written communication

Typing speed 30 WPM (voice)

Typing speed 35 WPM (non-voice)

Problem solving

Multitasking

Attention to detail

Independence

Cross-functional collaboration

Computer literacy

Tools

MS Office

Google apps

Job description

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Job Title/ Designation - Teammate position

Experience required - No BPO experience required

Teammate Job Description

As a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely responses for inquiries coming through email and live chat support channels. You will filter content from the client's website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and elevate priority issues. You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model.

What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management

So, do you have what it takes to become a Teammate?

Requirements

We need someone with strong verbal and written communication and comprehension skills. Someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That's what we need!

We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask and has high attention to details will be a great addition to the team.

If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.

• Scholarship program for your children
• HMO benefits for you and up to 2 dependents after 2 weeks of employment
• Wellness programs
• Retirement savings program with company matching
• World-class, Ridiculously Refreshing workspaces
• Gym and recreational areas
• Unlimited coffee
• Free healthy lunch
• Daycare for your kids while you're on shift
• Happy Hours, Time Outs, and other on-site events to enjoy
• *Terms & Conditions apply

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.