Customer Experience Specialist - Food Delivery Campaign

TaskUs; Bacoor; On-site; PHP 230,000 - 325,000; Full time

Benefits offered by this job

Fun and inclusive work culture

Training and development programs

Employee discounts and perks

World-class, Ridiculously Refreshing

Gym and recreational areas

Food Forward: Free food on-site!

Daycare for your kids while you're on?

Happy Hours, Time-Outs, and other on‑/

Job summary

TaskUs in the Philippines is seeking a Teammate to be the backbone of the company, delivering world-class customer experience across voice, email and live chat channels. You will provide accurate responses and uphold quality guidelines while handling inquiries with professionalism.

The role involves content filtering, data research, resolving complaints, routing calls and meeting KPIs. Join a team that values confidentiality, training, and cross-functional collaboration.

Qualifications

• Excellent verbal and written communication skills.
• Comfortable handling voice, email and live chat inquiries.
• Able to filter content and perform basic data research.

Responsibilities

• Provide accurate and timely responses via voice, email, and live chat.
• Filter content from client websites and perform data research.
• Resolve customer issues and escalate as needed.
• Route calls appropriately and document interactions per SOP.
• Meet client KPIs and maintain password confidentiality.
• Participate in required trainings and stay compliant with policies.

Skills

Verbal communication

Written communication

Attention to detail

Problem solving

Multitasking

Independent worker

Team collaboration

Tools

Windows OS

macOS

Microsoft Office

Google applications

Job description

TaskUs in the Philippines is seeking a Teammate to be the backbone of the company, delivering world-class customer experience across voice, email and live chat channels. You will provide accurate responses and uphold quality guidelines while handling inquiries with professionalism.

The role involves content filtering, data research, resolving complaints, routing calls and meeting KPIs. Join a team that values confidentiality, training, and cross-functional collaboration.