Customer Service Representative | TaskUs Bohol

TaskUs; Tagbilaran; On-site; PHP 223,000 - 357,000; Full time

Job summary

TaskUs is looking for a Teammate to handle inbound/outbound calls and respond via email and live chat. You will filter content, perform data and research tasks, and provide basic troubleshooting while resolving customer issues in line with client guidelines.

You should communicate effectively, type accurately, and adapt to cyclical schedules, contributing to a high-quality customer experience and continuous improvement across global teams.

Qualifications

• Experience on phone, email and live chat support is a plus.
• Strong verbal and written communication skills.
• Computer literate with common office software.
• Willing to work on cyclical schedules and meet KPI targets.

Responsibilities

• Handle inbound/outbound calls and respond to inquiries via email and live chat.
• Filter content from client websites and perform data/research tasks.
• Provide basic troubleshooting and resolve customer complaints.
• Document interactions per SOP and uphold client quality guidelines.
• Contribute to continuous improvement and cross-functional teamwork.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Multitasking

Attention to detail

Tools

Windows OS

Apple OS X

Microsoft Office

Google apps

Job description

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Title/ Designation

Teammate position

Experience required

No BPO experience required

Teammate Job Description

As a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely responses for inquiries coming through email and live chat support channels. You will filter content from the client's website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escape priority issues. You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model.

What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management

So, do you have what it takes to become a Teammate?

Requirements

What exactly are we looking for? Well, we need someone who's willing to work on cyclical schedules. Have experience on phone, email and live chat support? That's definitely a plus! Meanwhile, do you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better!

We're looking for someone who has strong verbal and written communication and comprehension skills. Someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That's what we need!

We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask and has high attention to details will be a great addition to the team.

If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.

Join TaskUs, Business Intelligence's 2022 “Best Place to Work,