B2B Telco Technical Success Specialist (AU)

MicroSourcing; Taguig; On-site; PHP 650,000 - 900,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Career growth opportunities

Job summary

MicroSourcing is building a new onsite team in Taguig to support a dynamic Australian telco client. The Technical Success Specialist focuses on delivering a high-quality remote engagement experience, leveraging technical domain expertise to ensure client objectives are met and value is realized.

You’ll collaborate with Client Success Managers, Account Teams, and Australian stakeholders, while guiding onboarding, adoption, and ongoing success initiatives through proactive support and advisory

Qualifications

• 2–4 years of experience in client success, service delivery, or account support (enterprise or mid-market).
• Strong verbal and written communication for remote engagement.
• Familiarity with Contact Centre technologies (NiceCX, Cisco) and SD‑WAN solutions.
• Experience contributing to account success through proactive client support and operational insight.

Responsibilities

• Serve as a remote technical point of contact, maintaining proactive communication with client stakeholders under the guidance of the Client Success Manager.
• Develop strong working relationships by understanding client needs and aligning them to technical outcomes from their investment in products and services.
• Support client onboarding activities to ensure smooth adoption of solutions.
• Assist in addressing client technical inquiries, issues, and escalations in a timely manner.
• Provide technical recommendations and insights to drive utilization and successful adoption of products and services.
• Proactively monitor client health and highlight risks, opportunities, or service trends.
• Support the preparation of client health reports, service reviews, and value-realization presentations.
• Collaborate with internal delivery, project management, and operations teams to support timely solution implementation.
• Provide technical advisory input on Contact Centre and SD‑WAN solution alignment with client requirements.
• Support knowledge transfer sessions and user adoption initiatives.
• Capture and analyse client feedback to improve customer experience and internal delivery processes.

Skills

Verbal communication

Written communication

Remote engagement

Technical advisory

Account support

Client success

Coordination

SD-WAN knowledge

Tools

NiceCX

Cisco

MS Teams

Webex calling

Job description

MicroSourcing is building a new onsite team in Taguig to support a dynamic Australian telco client. The Technical Success Specialist focuses on delivering a high-quality remote engagement experience, leveraging technical domain expertise to ensure client objectives are met and value is realized.

You’ll collaborate with Client Success Managers, Account Teams, and Australian stakeholders, while guiding onboarding, adoption, and ongoing success initiatives through proactive support and advisory