Enterprise Client Success Manager - Telco (Onsite, Day Shift)

MicroSourcing; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage on day one

Paid time-off

Group life insurance

Performance bonuses

Collaborative work environment

Career growth opportunities

Inclusive team culture

Job summary

MicroSourcing in the Philippines invites a Client Success Manager (B2B AU Telco) to join onsite in BGC, Taguig. You will support enterprise clients, coordinate with onshore and delivery teams, and ensure smooth onboarding, performance reporting, and issue resolution to drive long-term client satisfaction.

The role emphasizes operational excellence, service delivery, and proactive client engagement with a focus on ITIL-aligned processes and cross-functional collaboration across local and

Qualifications

• 2–4 years of experience in customer-facing or service delivery roles in IT, telecommunications, or managed services.
• Proven track record in customer success, account management or service delivery management in complex, large-scale enterprise or government environments.
• Experience in operational management, SLA monitoring, incident escalation, and coordination across service delivery teams.
• Strong understanding of telecommunications services, networks, and IT solutions.
• Demonstrated ability to interpret operational analysis and trends.
• Exceptional communication, presentation, and interpersonal skills, with ability to influence and build trust across diverse audiences.
• Client-centric: deep empathy and passion for helping clients achieve business goals.

Responsibilities

• Support Client Success Managers in delivering high-value engagements and nurturing long-term partnerships.
• Assist in preparing client success plans, service reports, and account updates.
• Maintain a structured cadence of communications through Monthly, Quarterly, and Yearly Business Reviews to share feedback and drive optimization.
• Act as first point of contact for day-to-day client requests and incidents, ensuring timely responses.
• Proactively identify issues before they impact clients and propose timely solutions.
• Ensure ITIL-aligned service delivery processes are followed and maximize use of standard products to meet client goals.
• Support escalations for major incidents after hours when required.
• Monitor client health through defined success metrics and prepare performance reports and updates.
• Facilitate client onboarding playbooks to ensure customers are onboarded effectively and realize value.
• Review invoicing and contract alignment; coordinate across commercial issues and discuss aged debt if applicable.
• Collaborate with Sales, Delivery, Engineering, and Support for smooth handoffs and account updates.

Skills

Customer-facing

Account management

Service delivery management

SLA monitoring

Incident escalation

Telecommunications knowledge

Operational analytics

Communication/presentation

Client-centric approach

Job description

MicroSourcing in the Philippines invites a Client Success Manager (B2B AU Telco) to join onsite in BGC, Taguig. You will support enterprise clients, coordinate with onshore and delivery teams, and ensure smooth onboarding, performance reporting, and issue resolution to drive long-term client satisfaction.

The role emphasizes operational excellence, service delivery, and proactive client engagement with a focus on ITIL-aligned processes and cross-functional collaboration across local and