B2B Telco Sales Support & Onboarding Specialist (AU)

MicroSourcing; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

MicroSourcing in the Philippines is hiring a Sales Support Executive (B2B AU Telco) to coordinate between Sales, Operations, Billing, and Provisioning, ensuring accurate service delivery and clean billing. This onsite role sits in BGC, Taguig, with day shifts.

You will manage end-to-end sales order workflows across mobility, fixed, ICT, and complex products, validate billing setups, maintain CRM pipeline hygiene, and support onboarding with first bill walkthroughs.

Qualifications

• Technical understanding of end-to-end sales order workflows, provisioning, billing, and contract execution in B2B telco.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience in sales support and complaint resolution.
• CRM-agnostic data management proficiency with strict standards for data integrity, pipeline hygiene, and documentation.
• Advanced Excel, data dashboard, and analytical capabilities to identify billing discrepancies and prevent revenue leakage.
• Proven ability to collaborate cross-functionally across Sales, Billing, Provisioning, and Product teams to resolve issues within SLAs.
• Exceptional organization, prioritization, communication, and client-facing skills to handle complex accounts and tight deadlines.

Responsibilities

• Manage end-to-end sales order workflows for mobility, fixed, ICT, and complex products across Australian enterprise accounts.
• Validate billing setups, perform data integrity checks, and resolve discrepancies to prevent revenue leakage from cycle one.
• Coordinate cross-functionally with Sales, Provisioning, Billing, and Compliance teams to resolve operational bottlenecks and escalations.
• Maintain CRM pipeline hygiene, ensuring accurate opportunity stages, values, close dates, and order-readiness prerequisites.
• Deliver proactive customer support during onboarding, conducting first bill walkthroughs and guiding clients through operational workflows.

Skills

Sales order workflows

CRM data management

Excel & analytics

Cross-functional collaboration

Client-facing skills

Tools

CRM software

Job description

MicroSourcing in the Philippines is hiring a Sales Support Executive (B2B AU Telco) to coordinate between Sales, Operations, Billing, and Provisioning, ensuring accurate service delivery and clean billing. This onsite role sits in BGC, Taguig, with day shifts.

You will manage end-to-end sales order workflows across mobility, fixed, ICT, and complex products, validate billing setups, maintain CRM pipeline hygiene, and support onboarding with first bill walkthroughs.