Technical Account Manager: Telco Solutions & Client Success

MicroSourcing; Taguig; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time off

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Taguig is seeking a Technical Account Manager to support client success teams onsite at BGC, delivering technical guidance and proactive service delivery for telco‑space projects. The role focuses on remote engagement, coordinating cross‑team efforts, and ensuring high‑quality outcomes for client objectives.

The role emphasizes collaboration with Australian‑based teams and internal delivery, with day‑shift, on‑site work.

Qualifications

• 2–4 years of experience in client success, service delivery, or account support (enterprise or mid‑market).
• Strong verbal and written communication skills for effective remote engagement.
• Familiarity with Contact Centre technologies (NiceCX, Cisco) EX technologies (MS Teams and Webex calling) and SD‑WAN solutions.
• Experience in contributing to account success through proactive client support and operational insight.

Responsibilities

• Serve as a remote technical point of contact, maintaining proactive communication with client stakeholders under the guidance of the Client Success Manager.
• Develop strong working relationships by understanding client needs and aligning them to technical outcomes from their investment in products and services.
• Support client onboarding activities to ensure smooth adoption of solutions.
• Assist in addressing client technical inquiries, issues, and escalations in a timely manner.

Skills

Client success

Verbal & written comms

Remote engagement

Attention to detail

Tools

NiceCX

Cisco

MS Teams

Webex calling

SD‑WAN

Job description

MicroSourcing in Taguig is seeking a Technical Account Manager to support client success teams onsite at BGC, delivering technical guidance and proactive service delivery for telco‑space projects. The role focuses on remote engagement, coordinating cross‑team efforts, and ensuring high‑quality outcomes for client objectives.

The role emphasizes collaboration with Australian‑based teams and internal delivery, with day‑shift, on‑site work.