B2B Telco Sales Support Executive (Onsite, Day Shift)

MicroSourcing; Metro Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

MicroSourcing in the Philippines is building a new team to support a dynamic Australian telco, delivering accurate service delivery, billing integrity, and seamless lifecycle management for enterprise accounts.

The Sales Support Executive (B2B AU Telco) coordinates between Sales, Operations, Billing, and Provisioning, ensuring clean order processing, proactive onboarding, and strong CRM hygiene to prevent revenue leakage.

Qualifications

• End-to-end sales order workflows in B2B telco.
• Excellent communication and problem-solving skills.
• Experience in sales support and complaint resolution.
• CRM-agnostic data management with strict data integrity.
• Advanced Excel, data dashboards, and analytics to identify billing discrepancies.
• Proven ability to collaborate cross-functionally to resolve issues within SLAs.
• Highly organized with strong client-facing skills under tight deadlines.

Responsibilities

• Manage end-to-end sales order workflows for mobility, fixed, ICT, and complex products across Australian enterprise accounts.
• Validate billing setups, perform data integrity checks, and resolve discrepancies to prevent revenue leakage from cycle one.
• Coordinate cross-functionally with Sales, Provisioning, Billing, and Compliance teams to resolve operational bottlenecks and escalations.
• Maintain CRM pipeline hygiene, ensuring accurate opportunity stages, values, close dates, and order-readiness prerequisites.
• Deliver proactive customer support during onboarding, conducting first bill walkthroughs and guiding clients through operational workflows.

Skills

End-to-end sales order workflows

Communication skills

Sales support experience

CRM data management

Excel and data dashboards

Cross-functional collaboration

Organization and client-facing

Tools

CRM systems

Job description

MicroSourcing in the Philippines is building a new team to support a dynamic Australian telco, delivering accurate service delivery, billing integrity, and seamless lifecycle management for enterprise accounts.

The Sales Support Executive (B2B AU Telco) coordinates between Sales, Operations, Billing, and Provisioning, ensuring clean order processing, proactive onboarding, and strong CRM hygiene to prevent revenue leakage.