Sales Account Manager

MicroSourcing; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage from day one

Paid time off

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Taguig is seeking an Account Manager to support a dynamic Australian telco client with mid‑market to large‑enterprise customers. You will manage lifecycle relationships, assist sales, and drive growth across a defined portfolio.

The role is onsite, dayshift, requiring 2–3 years in B2B telco or equivalent, strong CRM experience (Salesforce/Tableau), and proficiency with Office 365. You’ll collaborate with internal teams to deliver value and ensure customer success.

Qualifications

• Degree in business, engineering, accounting, or a related field.
• 2–3 years of B2B telco sales or general B2B sales experience.
• Proven track record of meeting and exceeding sales targets.
• Knowledge of CRM and reporting systems such as Salesforce or Tableau.
• Intermediate proficiency with Microsoft Office 365 applications.
• Experience in a multinational environment.

Responsibilities

• Provide life‑cycle support for a portfolio of mid‑market customers.
• Assist sales teams in maintaining relationships with business customers and growing existing accounts.
• Manage a defined portfolio of customer segments, deepening and strengthening relationships.
• Execute ongoing sales activities, including retention, share‑of‑wallet growth, welcome calls, health‑check campaigns, and case management.
• Perform end‑to‑end account management, working toward sales targets.
• Handle billing support, complaint resolution, account changes, and act as a conduit between sales and customers.
• Escalate issues on behalf of customers and provide basic technical support.
• Identify opportunities and sell new products to existing SMB customers.
• Promote value‑added services as required and collaborate with sales channels to achieve growth.
• Continuously seek ways to improve the customer experience.

Skills

Relationship building

Sales enablement

Client management

Education

Bachelor's degree in business, engineering, accounting, or related field

Tools

Salesforce

Tableau

Office 365

Job description

Account Manager, B2B Telco

Location: Picadilly Star Building, Taguig

Work setup & shift: Onsite | Dayshift

We are building a new team to support a dynamic challenger in the Australian telco space, committed to redefining customer experiences and pushing the boundaries of digital innovation. Our client serves mid‑market to large‑enterprise customers in the Philippines and seeks an Account Manager to drive growth and support an essential portfolio of business clients.

Responsibilities

• Provide life‑cycle support for a portfolio of mid‑market customers.
• Assist sales teams in maintaining relationships with business customers and growing existing accounts.
• Manage a defined portfolio of customer segments, deepening and strengthening relationships.
• Execute ongoing sales activities, including retention, share‑of‑wallet growth, welcome calls, health‑check campaigns, and case management.
• Perform end‑to‑end account management, working toward sales targets.
• Handle billing support, complaint resolution, account changes, and act as a conduit between sales and customers.
• Escalate issues on behalf of customers and provide basic technical support.
• Identify opportunities and sell new products to existing SMB customers.
• Promote value‑added services as required and collaborate with sales channels to achieve growth.
• Continuously seek ways to improve the customer experience.
• Serve as the internal referral point for retention, sales escalations, and opportunities.
• Build and maintain strong customer relationships.

Qualifications

• Degree in business, engineering, accounting, or a related field.
• 2–3 years of B2B telco sales or general B2B sales experience.
• Proven track record of meeting and exceeding sales targets.
• Knowledge of CRM and reporting systems such as Salesforce or Tableau.
• Intermediate proficiency with Microsoft Office 365 applications.
• Experience working within a virtual sales team.
• Experience in a multinational environment.
• Ability to identify, develop, and maintain profitable long‑term customer relationships and collaborate effectively with internal and external partners.

Benefits

• Competitive rewards: above‑market compensation, healthcare coverage from day one (including dependents), paid time off, group life insurance, and performance bonuses.
• A collaborative work environment with company‑sponsored events and activities.
• Flexibility to support a healthy work‑life balance.
• Opportunities for continuous learning and career advancement.
• An inclusive culture that celebrates diversity and encourages all employees to thrive.

Terms & conditions apply.